Delivery and Returns
What are your delivery charges?
Delivery charges for most items are calculated as a function of the type, quantity, weight and destination of your order. The online shopping cart will calculate the total costs of your order as you shop and generate a final total.
When will my order be delivered?
Orders will normally be processed and despatched within 10 working days. If we anticipate a problem with an order we will contact the customer to inform them of the difficulties and hopefully resolve any problematic issues.
What if some items are not available?
If some of the items in your order are out of stock we will contact you to inform you of the estimated time of arrival and refund you the costs if the revised delivery schedule is unsatisfactory.
Can you deliver to international destinations?
Items can be delivered anywhere within the UK and to most international destinations . Additional postage may be charged for international destinations. Please contact Peak District team for further information.
We do endeavour to hold all stock at all times. If stock is not available for any reason then we will inform you about the expected delivery time of the out of stock item. Of course your credit card will not be charged until goods are actually dispatched to you.
All prices are displayed in UK pounds sterling.
We accept the following cards for payment of your order:
Queries about any of the products or progress of an order are handled by Friends of the Peak District staff. Telephone lines are open 9.00am to 5.00pm Monday to Friday and an answerphone service operates after hours.
We at Friends of the Peak District are committed to protecting your privacy.
We use the information you give us to process orders and to provide an improved shopping experience.
When you order we will need the following information from you:
- e-mail address
- delivery address
- credit or debit card number
- card's expiry and start date
- card security number
This allows us to process and fulfil your orders and to notify you of the status of your order. We also ask for your telephone number and or email, which enables us to contact you urgently if there is a problem with your order.
We may like to contact customers about important functional changes to the website, new products and/or special offers from Friends of the Peak District. If you would like to receive this information, contact Susan Belt. When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by Data Protection legislation, we adhere to strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
We may collect for internal monitoring purposes, additional information in connection with your participation in any promotions or competitions offered by us. We may also collect and monitor feedback to ensure that we are providing adequate service and that problems can be identified quickly and addressed. This information will be used for internal purposes only and the details will not be made available to any third party.
Links to other web sites
Friends of the Peak District
37 Stafford Road
Registered Charity 1094975 Registered Company 4496754
Last updated: 9 February 2015
We have made every effort to ensure photography, descriptions and details are accurate. However, slight differences in colour and textures may occur.
Cancelling your order
You can cancel your order at any time prior to dispatch of the goods. Please contact us and we will arrange the refund of your money. Please include your order number with your message.
Money back guarantee
We have a 14 day money back guarantee for items returned due to damage or because delivered in error.
We will not refund the cost of unwanted items unless there is a legitimate reason for their return.
If your goods are damaged when you receive them please let us know as soon as possible. We will arrange the replacement of any faulty items or parts. We will also refund you any postage costs you incur for returning faulty items.
Last updated: 1 February 2010